Frequently Asked Questions
Everything you need to know about your Cou Cou essentials.
What materials are used in Cou Cou Intimates?
Our collection is crafted from 100% GOTS Certified Organic Cotton, ensuring a breathable, soft, and sustainable fit that is gentle on your skin and the planet.
How do I find my perfect fit?
We recommend checking our detailed Size Guide located on each product page. Our intimates are designed to fit true to size, but if you prefer a more relaxed feel, we suggest sizing up.
What is your return policy for intimates?
For hygiene reasons, we only accept returns on unworn items in their original packaging with tags attached within 30 days of purchase. Please ensure you try on items over your own undergarments.
How should I care for my organic cotton pieces?
To maintain the longevity of your Cou Cou pieces, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid tumble drying to prevent shrinkage.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
When will my order arrive?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-15 business days depending on customs.